Common Questions about Hair Flex

Is the Hair Flex brush right for all hair types?
Absolutely. The Hair Flex's unique hinge allows it to adjust in order to help style any hair type.

Do you have to use the Hair Flex along with other styling products or a blow dryer?
Not necessarily. While the Special Effects Styling Spray is perfect to getting certain sculpted looks, the Hair Flex brush is useful in any situation that calls for a hair brush.

Is the Hair Flex available in stores?
While there are certain salons that carry the Hair Flex and an assortment of George Caroll products, the best place to buy is directly through our website.

Where can I get more of George Caroll's products?
You can find a complete line of hair care products by George Caroll at StudioHairCare.com

Will my order be shipped the same day it's placed?
In most cases, orders placed before 2:00pm CT will be shipped the same day.

How can I track my order?
Domestic orders should receive a tracking number via email when the order is shipped as long as a valid email address is provided.

How long does it take for International orders to arrive?
International orders are shipped via UPS Express and barring any interference from customs should take 3-5 business days to arrive. However, customs will often hold packages for extended periods of time.

What is your return policy?
Our general return policy is that any unopened/resalable product can be returned within 30 days for a refund, minus shipping costs.

When will my purchase show up on my credit card statement?
Orders placed online will show up immediately. Orders placed over the phone will be run manually, and will show up within 24 hours. Please note that orders placed over the phone will appear as a charge from "Sunset Marketing" on your credit card statement.

What forms of payment do you accept?
Currently we accept all major credit cards and e-checks via the Internet.
You may also mail in a check or money order along with what you would like to order.

Send to:
Sunset Hair & Beauty
554 Green Tree Cove
Suite 201
Collierville, TN 38017

Tennessee residents add .0925% sales tax.

 

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