Policies / Terms of Use

Ordering
You may order using one of three methods: online, telephone, or snail mail using a personal check or money order. Our office hours are 9a.m. - 5p.m. Mon.-Thurs. & 9a.m. - 4p.m. Fridays: Central time. You can mail a personal check along with your Name, Address, Telephone number, and what you would like to order to: Sunset Hair & Beauty, 554 Green Tree Cv., Ste 201, Collierville, TN 38017

Payment
We accept VISA, MasterCard, Discover, American Express, Check by phone, and E-checks. To place an order with a credit card you must be the cardholder. If a credit card is denied, we will notify the customer. If the customer is not contacted, the order will be canceled.

Payment by Check
Orders placed with personal checks, will be held until the check clears the bank. Money orders and certified bank checks will be processed immediately. All checks returned will be charged a $20.00 service fee. Orders will not be sent until funds are collected. Checks and money orders must be drawn on a US bank in US funds.

Same day Shipping
Our policy is to ship all orders received before 2:00PM CT on the same day the order is placed. In many cases orders placed as late as 4:00PM CT can be shipped the same day.

Returns
Our general return policy is that any unopened/resalable product can be returned within 30 days for a refund, minus shipping costs.

Holidays
We will accept online orders, but are not open for business and will not ship orders on the following holidays:
Memorial Day, Labor Day, July 4th, Martin Luther King Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, the day after Christmas, New Year's Day
Please allow extra time for delivery if you place an order on or around one of these dates.

Privacy
See our Privacy Statement

Disclaimers
Any information found on this site has not been evaluated by the FDA. Our products are not intended to treat, diagnose, or prevent any disease.

All information on this site is, to the best of our knowledge, accurate. We are not responsible for any misuse or misinterpretation of the information found herein. We reserve the right to make changes to any part of our site at any time. All policies, procedures, warranties, and guarantees are subject to change at any time.

We are under no obligation to honor manufacturers warranties. Any product purchased through our web site is subject to only the guarantees and warranties in our Return Policy.

All the content included on this web site, including all the text, graphics, photographs, graphs, sounds, data, images, audio and video clips available on this web site ("Content"), is the property of HairFlex.com or its content suppliers and protected by U.S. and international copyright laws. The compilation, collection, selection, arrangement, assembly, and coordination of all Content available on this web site is the exclusive property of HairFlex.com and protected by U.S. and international copyright laws. All the Content available on this web site may only be used by you for your personal shopping and data gathering resource. You may make copies of selected portions of the Content, provided that such copies are made only for your personal use and only if you maintain any proprietary notices contained in such Content. Any other use, including but not limited to, the reproduction, modification, distribution, transmission, republication, display or performance of the Content for any other purposes is strictly prohibited.

All brands and names (including third-party product names) are the property of their respective owners.

Disclaimer of Warranty
THIS WEB SITE DOES NOT CONTAIN INFORMATION ABOUT ALL DISEASES, NOR DOES THIS WEB SITE CONTAIN ALL MEDICAL INFORMATION THAT MAY BE RELEVANT. ALL CONTENT PROVIDED IN THIS WEB SITE IS ONLY GENERAL HEALTH INFORMATION AND IS ONLY INTENDED TO FACILITATE COMMUNICATION BETWEEN YOU AND YOUR HEALTHCARE PROVIDER. IT IS NOT INTENDED FOR DIAGNOSIS AND CANNOT PROVIDE A DIAGNOSIS FOR ANY PARTICULAR INDIVIDUAL AND SHOULD NOT BE USED AS A SUBSTITUTE FOR SEEKING PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR CARE. ALL SPECIFIC MEDICAL QUESTIONS YOU HAVE ABOUT YOUR MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS SHOULD BE PRESENTED TO YOUR OWN PROFESSIONAL HEALTHCARE PROVIDER.